Cancellations and refunds

If you cancel at least 24 hours before your appointment starts, your paid deposit is refunded in full. Cancelling exactly at the 24-hour cutoff also entitles you to a refund.

If you cancel with less than 24 hours’ notice or do not attend your appointment, the deposit is not refunded.

If no deposit has been paid, there is no amount to retain or refund under this policy.

If Brava Studio cancels your appointment, your paid deposit is refunded in full, regardless of notice.

Your deposit counts toward your final service bill. Your booking must show the exact amount before payment.

For new quotes, the deposit is the highest of these three amounts: 25% of the VAT-inclusive booked total, €10, or €10 per hour of service, proportional to the booked duration. It never exceeds the booked total, and monetary calculations are rounded to the nearest cent.

The price and duration include selected extras and any applicable Legacy price. For example, a 90-minute booking costing €30 requires a €15 deposit; a service costing less than €10 never requires more than its full price.

Previously saved deposits retain their amount and the deposit policy version used to calculate them. A later increase in the freehand design quote does not require another deposit. The remaining balance is paid when the service is settled.

When a refund is due, it is returned through the original payment methods. Any part paid with Brava balance returns to the original balance, and any part paid by card returns to that card.

Card refund times depend on the bank and processing status. A refund request does not yet mean the refund is complete.

An area package includes several treatment areas in one visit. A session bundle (bono) includes several visits for the same service or area package. Cancelling an appointment does not cancel the bundle purchase.

Under our commercial policy, fully or partly used packages and bundles cannot be refunded. Once use has begun, there are no refunds for remaining areas or sessions.

Commercial refunds are considered only in exceptional cases for a purchase that has never been used. They must be approved and handled exclusively by Brava’s administration team after reviewing your case. Submitting a request does not guarantee approval.

An exceptional commercial refund of a bundle covers the entire purchase, not individual sessions. Linked pending appointments must be cancelled before processing it.

These commercial conditions do not override statutory withdrawal rights or other refunds required by law, including those arising from a failure to provide the contracted service.

With at least 24 hours’ notice, including exactly at the cutoff, the session becomes available in your bundle again. With less than 24 hours’ notice or if you do not attend, it counts as used. If Brava cancels, the session becomes available again.

Restoring a session lets you book it again within the bundle’s validity; it is not a refund of its price or of the entire purchase. For a single-visit area package, the appointment’s cancellation and deposit conditions apply.

You can manage your cancellation from your booking in the app or contact the studio via WhatsApp · +34 655 04 59 07.

To request a purchase review, contact the studio with your purchase reference. Commercial exceptions are reviewed exclusively by the administration team.

If you book through Treatwell or another external platform, check the conditions displayed for that booking; they may differ from Brava’s direct booking policy.

This policy preserves your statutory rights. Distance purchases may carry a 14-calendar-day withdrawal right. Partial use does not automatically remove it: if you expressly requested an early start, you may owe the legally applicable amount for services already provided. The commercial restrictions above do not replace these statutory rules.